Frequently Asked Questions
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Kaelira is a luxury skincare brand rooted in Ayurvedic tradition. We create 100% pure, sun-dried herbal powders designed to support intentional skincare rituals using time-honored botanicals, without synthetic additives or preservatives.
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Kaelira focuses on simplicity, purity, and ritual. Our products contain a single ingredient or carefully selected herbs and fruits, without fillers, preservatives, fragrances, or synthetic additives. Each product is designed to be mixed fresh and used intentionally.
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Yes. Kaelira products are made using 100% natural, plant-based ingredients. Our powders are sun-dried and finely milled to preserve their natural properties.
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Yes. Always perform a patch test on a small area of skin before full application to check for sensitivity or irritation.
While Kaelira products are made with pure, natural ingredients, individual skin sensitivities and allergies can vary. Some individuals may be allergic to certain herbs, botanicals, or plant-based ingredients. Kaelira is not responsible for adverse reactions resulting from individual sensitivities or allergies. Discontinue use if irritation occurs.
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Each Kaelira product clearly lists its ingredients on the product page and packaging. Most products contain one primary botanical or a simple blend of herbs traditionally used in Ayurvedic skincare practices.
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No. Kaelira products do not contain preservatives, fillers, artificial fragrances, dyes, or synthetic chemicals.
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Each product includes usage instructions on its product page. Typically, the powder is mixed with water, milk, yogurt, honey, or another suitable liquid to form a paste before application.
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Most Kaelira masks can be used 1 to 3 times per week depending on your skin type and sensitivity. We recommend starting with once a week and adjusting as needed.
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Kaelira products are generally suitable for most skin types. However, every skin type is different. We recommend performing a patch test before first use, especially if you have sensitive skin.
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Store Kaelira powders in a cool, dry place away from moisture and direct sunlight. Always use a clean, dry spoon when handling the product.
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Orders are typically processed within 2 to 4 business days. Shipping times vary depending on your location and selected shipping method.
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Due to the nature of our products, we do not accept returns on opened or used items. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
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Each Kaelira order is carefully inspected and photographed prior to shipment to ensure product quality and proper packaging before it leaves our facility.
Once an order has been shipped, responsibility for handling and delivery rests with the shipping carrier. If your order arrives damaged during transit, please notify us within 48 hours of delivery and include clear photos of the item and outer packaging.
After review, we will provide the relevant shipping carrier’s contact details so the issue can be addressed directly with them, as damages occurring during transit are the responsibility of the carrier.
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You can reach us through our Contact page or by emailing our customer care team. We aim to respond within 12 to 48 business hours.
Email: hello@kaelira.co
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If you are pregnant, nursing, or under medical care, please consult a qualified healthcare professional before using any new skincare products.